How Buying Works

Welcome to the Shaadi Planner Marketplace — a curated platform for exclusive and multicultural weddings and events.

We connect buyers with carefully selected sellers in one clear and trusted environment.

1. Discover & Compare

Browse products by category or use filters to refine your search.

Each product page clearly indicates whether the item is available for Direct Checkout or Request to Order.

Have questions? Use the live chat on the product page to contact the seller directly.

2. Choose Your Purchase Method

Direct Checkout

Add the product to your cart, complete secure checkout via the platform, and receive your order confirmation.

The seller will then prepare and ship your order.

For any pre-purchase questions, you can use the live chat.

Request to Order

Submit a request via the product page for custom or exclusive items.

The seller will contact you to discuss pricing, details, and delivery time.

Communication is handled easily through the live chat.

3. Payment & Security

All direct purchases are processed securely through the platform.

For request-based orders, payment terms are agreed upon in advance.

If you have questions about your payment or order status, contact the seller via live chat or through your account dashboard.

4. Shipping & Delivery

Shipping Costs

Within the Netherlands, shipping costs are €7 per seller.

Orders of €100 or more per seller qualify for free shipping.

If you order from multiple sellers, shipping costs are calculated separately per seller.

Delivery Time

Orders are generally shipped within 1–3 working days.

Exact delivery times may vary per seller.

If your order is urgent or you would like confirmation of delivery time, please contact the seller via live chat.

For custom or request-based products, delivery timelines are agreed upon directly with the seller.

5. Returns & Cancellations

Return policies may vary per seller.

If you wish to return a product, first contact the seller via live chat to arrange the return procedure.

Custom-made and bridal couture items are typically non-returnable.

Always review the product details carefully before completing your purchase.